Terms of Service

Last updated: 17 October 2026.

These Terms govern Lero.al, a platform for free listings in Albania, currently supporting property offered for sale or rent. The platform operator is Lero.al. Contact us at support@lero.al or through the contact form.

1. Scope and agreement

These Terms apply to the platform features you use, including accounts, listings, favorites, saved searches, alerts and inquiries. They govern the relationship between you and Lero.al. A sale, rental, agency appointment or other arrangement between users is a separate agreement between those parties.

By choosing to create an account, publish a listing or submit an inquiry after these Terms have been made available to you, you agree to use that feature on these Terms. If you do not agree, do not submit the relevant request or content. Reading a public listing does not authorize a payment or constitute consent to optional tracking. Our Privacy Policy explains personal-data processing.

2. Free listings and separate transaction costs

Publishing listings is free in every category currently supported by Lero.al, for private owners and property professionals. Lero.al charges no posting fee and no platform commission on a sale or rental agreed between users. Free publication is subject to these content and moderation rules.

Property prices, rent, deposits, taxes, legal expenses and an advertiser's or agent's charges are separate. The advertiser must explain applicable charges before an agreement. The property and professional services advertised are not necessarily free. These Terms do not authorize any payment to Lero.al.

3. Eligibility and account security

You must be at least 18 and legally able to undertake the relevant commitments to create an account or publish a listing. Supply accurate account and contact details and keep them current. An agency or developer's representative must be authorized to act for that organization.

Keep login credentials secure, use only accounts you are entitled to access and notify support if you suspect compromise. Do not impersonate anyone, transfer access deceptively or circumvent a justified restriction. You remain responsible for your own actions; reporting unauthorized access does not by itself make you responsible for another person's unlawful conduct.

4. Authority to advertise and professional status

Advertise property only if you own it or have the owner's authorization to offer it. Obtain any permissions, licences or professional qualifications required for your activities. Identify your role accurately, including whether you act as an owner, agent, agency or developer. A professional advertiser must not present itself as a private owner to conceal its role or charges.

You are responsible for having a lawful basis for the offer and for providing prospective buyers or tenants with the information and documents required for the transaction. Information requested by Lero.al for moderation does not replace those obligations.

5. Listing accuracy and updates

Describe the actual property and the proposed sale or rental clearly. Use the correct category, location, characteristics, price and currency. Explain whether a price is total or calculated by area or rental period and disclose mandatory fees or material restrictions. Photographs must fairly represent the offer; identify illustrative images where needed to avoid misleading people.

Keep availability and contact details current, correct material errors and close or remove an offer when it is no longer available. Do not use a misleading low price to attract inquiries or hide an unavoidable commission. If another person has rights affecting the offer, do not suggest you can transfer rights you do not have.

6. Prohibited content and conduct

Fraudulent or unlawful offers, forged documents, stolen photographs, misleading claims, unlawful discrimination, threats, harassment, spam and infringements of privacy or intellectual property are prohibited. Do not publish passwords, identity documents, payment-card information or unnecessary private data. Include another person's image or personal data only with an appropriate lawful basis.

Do not post repeated copies of the same offer to manipulate visibility, impersonate support, solicit money through fraudulent payment links or republish removed unlawful content. Listings must concern supported property categories. Do not use the platform to facilitate unlawful transactions or obtain contact details for unsolicited marketing.

7. Rights to content and permitted use

You retain your rights to submitted photographs, descriptions and other material. You grant Lero.al a non-exclusive, royalty-free permission to host, reproduce, display, transmit and technically adapt that content only as needed to operate the platform and make the listing available through its features. This does not transfer ownership or permit unrelated use.

Public use under this permission ends when the content is removed, allowing for technical caching and lawful processing of necessary backups or dispute records. Browsing a listing gives other users no permission to copy photographs, scrape personal data or republish the material without a lawful basis.

8. Reporting unlawful content or rights violations

Use the listing's report option or email support@lero.al. Identify the listing or account with a link or identifier, explain the alleged problem and provide relevant supporting facts. For copyright, privacy or authority-to-advertise complaints, explain your connection to the affected material or property and the basis of your claim. Provide a way to contact you for clarification.

Send only necessary evidence and conceal unrelated sensitive information. Do not publish evidence containing private documents in a public listing. A report should be accurate and made in good faith. We may request clarification; an incomplete form does not prevent action where information already available requires us to act under law.

9. Assessment and action

We assess reports and information available to us in their context. We may ask an advertiser to correct an offer or provide proportionate evidence of authority, accuracy or rights. Depending on the issue, we may restrict visibility, reject or remove content, or restrict an account. We may act immediately where illegality, fraud or a security risk requires it.

When the legal conditions arise, we act without delay to remove or disable access to unlawful information. We comply with lawful orders to prevent or stop infringements and notify competent authorities or provide identifying information where required by applicable law. Information needed for a lawful investigation or dispute may be preserved in accordance with data-protection requirements.

A disputed statement is assessed on the available facts; earlier publication alone does not establish ownership or copyright. Moderation does not certify an offer's legality or accuracy and does not decide property title or award compensation.

10. Reasons and review of moderation decisions

Where appropriate and lawful, we communicate the reason for a restriction and the information needed to address it. Notice may be delayed or limited where disclosure would compromise security, an investigation, another person's rights or a legal obligation.

You may request review through support@lero.al, identifying the decision, relevant listing or account and why you believe it should change. We consider relevant explanations and evidence and communicate the outcome through an available contact channel. Review may result in maintaining, changing or lifting the measure. It does not prevent you from using legal remedies.

11. Users' transactions and checks

The advertiser and prospective buyer or tenant arrange viewings, negotiate terms, check documents, choose advisers and enter into and perform their own agreements. The advertiser is responsible for its authority, disclosures and promised performance. The buyer or tenant is responsible for deciding whether to proceed and meeting obligations they validly accept.

Before paying or signing, verify identity, authority, ownership, relevant property documents, payment recipient and the written terms. Obtain suitable professional advice when needed. An attractive listing, profile or inquiry response is insufficient on its own to justify a deposit. Professional advertisers retain their applicable consumer-information and other legal obligations. Cancellation, deposit and refund rights depend on the particular agreement and applicable law; there is no single rule for every private property transaction.

12. Lero.al's role and responsibility

Lero.al provides publication, search and contact tools. In providing this listing service, Lero.al acts neither as property owner nor estate agent, transaction party or payment intermediary. Sending an inquiry or publishing an offer does not make Lero.al a party to the user's property agreement.

Lero.al does not collect, hold or transfer purchase money, rent or deposits for users' property transactions. An advertiser has no authority to demand a platform publication fee on Lero.al's behalf. The listing service does not provide escrow, transaction insurance, guaranteed payment or guaranteed recovery of a deposit. A listing's presence does not guarantee identity, ownership, availability, document validity or completion. Users are responsible for their own offers and agreements. Lero.al remains responsible for its own conduct and applicable duties, including legally required action on unlawful information and lawful orders.

13. Availability and limits of responsibility

Lero.al is a beta service in development. Features may change and errors, interruptions or maintenance may affect access. We do not promise uninterrupted availability, a particular search position, a response or a successful transaction.

To the extent permitted by law, Lero.al is not responsible for a user's failure to perform a separate property agreement or for loss caused by that user's false information or unlawful conduct, except to the extent liability arises from Lero.al's own conduct or legal obligations. Nothing excludes liability or consumer rights that cannot lawfully be excluded, including applicable protection concerning death or personal injury caused by the operator. Beta status and free access create no exemption from mandatory law.

14. Security and technical misuse

Do not introduce malicious software, interfere with service availability, probe or bypass access controls, access another person's data without authorization or use automation that disrupts the platform. Report suspected vulnerabilities privately to support and avoid accessing or sharing unnecessary personal data. Reasonable protective measures may include limiting requests or temporarily restricting affected functions.

15. Ending use, restrictions and deletion

You may stop using Lero.al, close listings and delete your account through account settings, or ask support for help. A restriction may affect public access, publishing or account functions as necessary for the issue. Where a problem can reasonably be corrected, we may request correction; serious or repeated misuse may justify ending access.

Ending platform access does not cancel a separate agreement between users or erase responsibility for earlier conduct. Public removal can occur before copies in backups, media systems or technical logs are cleared. Retention must remain justified by a lawful purpose, as explained in the Privacy Policy; these Terms authorize no indefinite retention.

16. Changes to the service and these Terms

We may revise these Terms for changes in available features, legal requirements or security needs. The revised version will state its update date. We will give reasonable advance notice of material changes through the platform or an available contact channel where practicable. Urgent legal or security changes may take effect sooner, with an explanation where lawful.

Changes operate prospectively and do not impose retroactive charges or remove mandatory rights. You may stop using the affected features if you disagree. A notice alone does not obtain consent where separate consent is legally required.

17. Complaints, applicable law and remedies

For a service complaint, contact support@lero.al or the contact form with the relevant account or listing details, the events concerned and the resolution you seek. We consider the information supplied and may request clarification. A moderation review follows section 10; a disagreement about a separate property transaction should also be addressed to the relevant counterparty.

These Terms are governed by Albanian law without limiting mandatory protections. Contacting support is not a compulsory precondition to approaching a competent court or authority. No provision requires you to waive legal remedies or accept compulsory arbitration. Any invalid provision leaves the remaining Terms effective to the extent allowed by law. The Albanian, English, Ukrainian and Italian versions are intended to have the same meaning; ambiguities remain subject to applicable mandatory rules.